Pierce County Homeless Provider Academy

Come one, come all to the Homeless Provider Academy hosted by Pierce County Human Services in collaboration with the Corporation for Supportive Housing (CSH)! The Provider Academy will feature essential components that are geared towards providing meaningful training, as outlined below, to Pierce County homeless housing and service providers. The 2016 Homeless Provider Academy will launch it’s kick-off video in June and will conclude in 2017.The curriculum will consist of web-based learning, in-person trainings, and peer-learning opportunities that are tailored specifically for managers and staff. Registration is open and can be found at:

Pierce County Provider Academy Registration Link

2014 Homeless Provider Academy

In August 2014, Pierce County kicked off our first Homeless Provider Academy where homeless assistance providers received a series of online and in-person trainings focused on best practices in case management and service provision. This 7-month blended learning approach has helped our community begin shifting the way we provide homeless assistance services. Recordings for all online trainings are accessible through the links below.

Fair Housing (1 hr 15 min)
This session will provide a legal foundation of fair housing, including laws and regulations and key concepts. Participants will also learn the impact of fair housing on eligibility and tenant selection, coordinated entry, and leases. Trainers will discuss how to put the information to work through amending program rules, accommodation, and eviction prevention.

Kim Walker: Senior Program Manager at CSH
Jane Bilger: Senior Program Manager at CSH
Julie McFarland: Program Manager at CSH

Original Class Date: February 23

Access to recording

Cultural Competency (1 hr 9 min)

After this session, attendees will be able to clearly define and understand culture and cultural competency. Attendees will also be able to determine how to apply cultural competency in the programs and work.

Kim Walker: Senior Program Manager at CSH

Click here to view the presentation PPT slides
Click here to view PPT slides on Military Cultural Competency

Original Class Date: January 22, 2015

Access to recording

Motivational Interviewing and Trauma-Informed Care (1 hr 1 min)

Participants will review the basic concepts of Motivational Interviewing (MI) and Trauma-Informed Care (TIC), and will be introduced to the key elements of each practice. Participants will also be able to understand how MI and TIC practices intersect and how they relate to his/her work.

Katie Volk: Managing Director at t3
Ken Kraybill: Director of Training at t3

Original class date: August 19, 2014

Access to recording

Progressive Engagement (1 hr 25 min)
This session will provide an overview of the core tenets and implementation of progressive engagement: serving all, light touch, housing stability, consumer resilience, and outcome-driven approach.

Kim Walker: Senior Program Manager at CSH
Melanie Zamora: Director of Programs at The Road Home

Original class date: September 29, 2014

Access to recording

Reducing Barriers to Services and Housing (1 hr 14 min)
In this session, attendees will receive information on system-level barriers in regards to systems thinking, centralized intake, data & right-sizing, and consumer input/governance. Program-level barriers and expectations are discussed along with potential consequences of screening out.

Kim Walker: Senior Program Manager at CSH
Kate Bristol: Director of Consulting at Focus Strategies

Original class date: October 29, 2014

Access to recording

Housing and Employment-Focused Services (56 min)
This session will focus on creating an employment focus/culture, beyond helping people increase their income. Discussion will be on sustaining clients' employment skills and therefore housing. Participants will receive an introduction to the LEAP Program and its purpose to prevent/end family homelessness through employment opportunities.

Kim Walker: Senior Program Manager at CSH
Liza Burell: Senior Manager at Building Changes
Kaitlyn Hanson at LEAP
Barbara Myers at LEAP

Original class date: December 3, 2014

Access to the recording

Pierce County Provider Kickoff (34 min)
Participants will be introduced to the Provider Academy and how it will advance systems change efforts in Pierce County. This session covers the Continuum of Care as well as expectations of what to expect throughout the Academy.

Kim Walker: Senior Program Manager at CSH
Tess Colby: Housing, Homeless and Community Development Manager, Pierce County Community Connections

August 6, 2014

Click here

for access to the recording

About Some of the Trainers

Ken Kraybill, t3 (Center for Social Innovation), Seattle, WA
Ken has worked in the health, behavioral health, and homelessness arena for the past 30+ years. He is a Senior Associate at the Center for Social Innovation and Director of Training for t3 (think. teach. transform.), a training institute and learning platform committed to improving the knowledge and skills of individuals and organizations working in human services. Ken has developed various curricula to inform and equip others in person-centered, housing-focused, trauma-informed, recovery-oriented, peer-integrated best practice approaches. He provides training nationally on topics including Motivational Interviewing, outreach and engagement, trauma-informed care, and renewal for care providers. He is a member of the international Motivational Interviewing Network of Trainers (MINT). Ken has an MSW from the University of Washington in Seattle and an undergraduate degree from Goshen College in Indiana.

Kim Walker, CSH, Ann Arbor, MI
Kim Walker is a Senior Program Manager for CSH, where she is responsible for developing in-person and online trainings for CSH’s Supportive Housing Training Center. Prior to working at CSH, Ms. Walker was a Technical Assistance Specialist with the National Alliance to End Homelessness. In this role, she was the point person on issues related to coordinated assessment and did project management and content development for diverse consulting projects all over the country. Prior to joining the Alliance, Ms. Walker worked for Beyond Shelter, a Housing First program for homeless families in Los Angeles, and contracted with U.S. Department of Housing Urban Development’s Office of Community Planning and Development. Ms. Walker received a Master’s Degree in Urban Planning with a specialization in Community Development and Housing from UCLA and a Bachelor of Arts Degree from the College of William & Mary.