The Assertive Advantage, A Guide to Healthy and Positive Communication, Sharon Anthony Bower.
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Better Business Writing, Revised Edition, Susan L. Brock.
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Business Writing That Counts, Dr. Julie Miller, (2 copies).
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Classical Styles--DiSC (set of 15 audio tapes).
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Communication: The Miracle of Dialogue, Manning and Curtis.
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Controlling the Costs of Conflict, Karl A. Slaikeu and Ralph H. Hasson.
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Coping with Difficult People
Video I--Know-It-All Experts, Stallers and Snipers
Video II--Tanks, Super-Agreeables and Complainers
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The Courageous Messenger, How to Successfully Speak Up at Work, Kathleen D. Ryan, Daniel K. Oestreich and George A. Orr, III, (2 copies).
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Dealing with Conflict, Lois B. Hart, Ed.D.
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Designing Conflict Management Systems, Cathy A. Costantino and Christina Sickles Merchant.
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Dialog, Rediscovering the Transforming Power of Communication, Linda Ellinor and Glenna Gerard.
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Difficult Conversations, How to Discuss What Matters Most, Douglas Stone, Bruce Patton and Sheila Heen.
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Effective Communication: Getting the Message Across, International City Management Association.
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Executive Writing, Speaking, and Listening Skills, A Division of American Management Association (set of six audio tapes).
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Getting to Yes: Negotiating Agreement Without Giving In, Fisher and Ury, (2 copies).
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Getting What You Need with Style--DiSC, (set of 6 audio tapes).
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Hot Under the Collar, (video and booklet).
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How to Deal with Difficult People, (audio tape series).
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How to Speak and Listen Effectively, Harvey A. Robbins.
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How to Speak TV, Clarence Jones
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How to Speak Up, Set Limits and Say No, Without Losing Your Job or Your Friends, Maria Arapakis (set of 4 audio tapes).
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Jerks at Work--How to Deal with People Problems and Problem People, Ken Lloyd, Ph.D.
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The Manager's Pocket Guide to Dealing with Conflict, Lois B. Hart, Ed.D.
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The Mediation Process, Christopher W. Moore, (2 copies).
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The Mediator's Handbook, Jennifer Beer and Eileen Steif.
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Morale: Quality of Work Life, Manning and Curtis (OD).
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More Than a Gut Feeling (video - 3 copies).
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Narrative Mediation, A New Approach to Conflict Resolution, John Winslade and Gerald Monk.
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Negaholics No More! Dr. Cherie Carter-Scott.
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Negaholics, How to Handle Negativity in the Workplace, Dr. Cherie Carter-Scott (set of 6 audio tapes).
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Political Savvy, The Unwritten Power Skills for Professional Women, Dr. Susan Dellinger (set of 4 audio tapes).
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Power Communication Skills: For Women Only (set of 4 audio tapes)
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The Promise of Mediation--Empowerment and Recognition, Bush and Folger.
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Resolving Conflicts at Work, Kenneth Cloke and Joan Goldsmith.
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Six Thinking Hats, Edward de Bono (OD).
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10 Minute Guide to Business Communication, Raymond M. Olderman
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Talking From 9 to 5, Deborah Tannen, Ph.D.
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Type Talk at Work, Kroeger.
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Understanding How Others Misunderstand You, Ken Voges and Ron Braund.
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The Universal Language, DiSC, A Reference Manual, Bill J. Bonnstetter, Judy I. Suiter and Randy J. Widrick.
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The Way We Work, Cyntial Ulrich Tobias.
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When Push Comes to Shove--Mediating Disputes, Karl A. Slaikeu.
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Who's Driving Your Bus? Codependent Business Behaviors of Workaholics, Perfectionists, Martyrs, Tap Dancers, Caretakers and People Pleasers, Larsen and Goodstein.
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Win-Win Negotiator: How to Negotiate Favorable Agreements That Last, Reck and Long.
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Word Power Vocabulary Builder, A new system for adding hundreds of sophisticated everyday words to your vocabulary, A. Rae Price, PhD. (set of 2 audio tapes).
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Working Anger--Resolving Conflict on the Job, Ronald Potter-Efron, PhD.
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Working Relationships, Bob Wall.
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Working with Difficult People, Muriel Solomon.
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Your Attitude is Showing, Paul Haggern
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